Refund policy
Return & Refund Policy
Last Updated: January 2026
At Scrubelle, customer satisfaction is our highest priority. We want every purchase to meet your expectations. If you're not completely satisfied, we're happy to help through our straightforward return and refund process.
30-Day Return Policy
We proudly offer free returns within 30 days of receiving your order.
To qualify for a return:
- The request must be submitted within 30 days after delivery.
- Items should be unused whenever possible and returned in their original packaging.
- Products must not be intentionally damaged or modified.
- Proof of purchase may be required.
Free Return Shipping
We provide free return shipping for eligible returns.
Once your return request has been approved, our support team will provide return instructions.
Refund Process
After receiving and inspecting your returned item, we will process your refund.
Approved refunds are issued to the original payment method.
Most refunds appear within 5–10 business days, depending on your financial institution.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
- Your order number
- A brief description of the issue
- Photos showing the product and packaging
We will resolve the issue as quickly as possible at no additional cost.
Order Cancellation
Orders may be canceled before shipment.
If your order has already been dispatched, please wait until delivery and submit a return request.
Non-Returnable Items
Certain products may not qualify for return due to hygiene or safety reasons if they have been used.
Contact
Email: support@Scrubelle.space